Customer experience
A customer portal for your garage
Let customers approve quotations, follow their car and download invoices online — and stop answering "is my car ready?" all day.
"Is my car ready?" — every garage hears it all day. A customer portal answers that question before the customer picks up the phone, and makes your garage look more professional than the one down the road.
What customers can do in a good portal
- Register and add their own vehicles (plate, make, model, year, mileage)
- Request a service from your list of services
- See and approve quotations — or reject them — in writing
- Follow the job while the car is in the workshop, including photos you upload
- Download invoices as PDF
- See the service history of each car
- Keep documents such as the registration card in one place
Why it's worth it for the garage
- Fewer phone calls at the front desk
- Written approval for every quotation — no "I never agreed to that"
- Photos build trust: showing the worn part is the best way to explain the price
- Customers come back: the car's full history is with your garage, not someone else's
How to get customers to use it
Put the portal link on your WhatsApp status, your Google Maps profile and the bottom of every invoice. When a customer drops off a car, help them register in one minute at the counter. After the first approved quotation, most customers keep using it.
Autopilot MS includes a customer portal on every plan. Each garage gets its own address (for example
yourgarage.autopilotms.com/client). Customers register, add vehicles, request services, approve quotations, follow their job with your photos and download invoices — on their phone, without an app. See
pricing.
Related: WhatsApp updates for car service · quotation template.
Frequently asked questions
What is a garage customer portal?
A customer portal is a private website for your garage's customers. They log in to see their cars, approve quotations, follow the repair and download invoices, without calling the garage.
Do customers need to install an app?
No. With Autopilot MS the customer portal opens in any phone browser. Customers register with their email and a password.